Refund Policy
MockTalkAI operates the MockTalkAI service. This policy explains how to request review of a charge for a MockTalkAI purchase.
1. Requesting a refund
Submit a request through the support channel shown in your account or at checkout. Include the account email, order identifier, purchase date, and the reason for the request. Do not send full payment card details.
2. Review
Each request is reviewed against the purchase details, the terms shown at checkout, and applicable consumer-protection law. Eligibility can depend on the product or service purchased, whether it has been used, and local legal requirements.
3. Approved refunds
If a refund is approved, MockTalkAI will confirm the amount and processing method. Processing time may depend on the payment provider and financial institution.
4. Statutory rights
This policy does not remove or restrict any refund or cancellation right that cannot be excluded under applicable law. If this policy conflicts with mandatory local law, the mandatory law applies.
5. Contact
For a refund request or question, use the support channel made available in your account or at checkout, if one is provided.